1.Introduction

The general terms and conditions of sale detailed below only govern the contractual relationship between the User (hereafter referred to as You) and the trader Direct Optic (hereafter referred to as We) belonging to the company Optiqual SAS with a capital of 5000.00 Euros, whose headquarters is situated at 168 Route de Vannes - 44700 Orvault and registered on the register of companies and commerce in Nantes under the number 514 983 253. Both parties accept these conditions unreservedly. These general conditions of sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written prior dispensation. We maintain that, by confirming your order, you unreservedly accept our general conditions of sale, having read them. These Terms and Conditions of Sale are important to you and Direct Optic as they have been designed to protect your rights as a valued customer and to protect our rights as a business and to create an understanding between us.

2.Ordering

There are 4 different ways of placing an order:

• by Internet on our website: http://www.direct-optic.fr (24 hours a day and 7 days a week)
• by e-mail: click here
• by telephone on +33 970 466 143
• by post with a printout of your order and payment method to: Optiqual SAS, Customer Service Department, 168 Rte de Vannes 44700 Orvault- France - fax n° +33 179 759 143. We will send you confirmation by e-mail that we have received your order.

The ordering process consists of the following steps:

• choose your frame, lenses and options.
• accept the general terms and conditions of sale by ticking the box reserved to this effect;
• select the type of delivery and your method of payment.
• Once you have chosen your method of payment, you must pay for your order, which legally finalizes the purchase agreement made with Direct-Optic.fr.

3.Product information

Direct Optic takes great care when putting information on- line with respect to the essential characteristics of our products, notably with respect to the technical descriptions emanating from our partners and suppliers and the photographs illustrating the products; this however, within the technical limits that exist and with respect for the best standards on the market.

4.Prices

The prices indicated on the Site are in Euros and include all taxes but do not include delivery. The chosen possible delivery costs are indicated for the User during the product selection and are invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but will apply the current rates as indicated to you on the site at the time the order was placed.

5.Availability

Please note that we will honour your order while stock is available.

In the event where one of the products ordered is not in stock, we will contact you in less than 48 hours as of your order date to inform you how long it will be before we are able to deliver the product.

If there are certain products that are unavailable, we will offer you the opportunity to choose another product of equal quality with the help of one of our customer service assistant.

6.Delivery Methods

The products bought on the Site will be delivered all over the world. Delivery is ensured by standard post depending on the recipient's country. Direct Optic offers 4 methods of delivery:

• Secured delivery (signature required)
• Express secured delivery (signature required)

All costs and delivery times are available upon request to our customer service department as options and countries are too many to list here. Direct Optic does not take payments on delivery.

7.Secure Payments

Direct-optic.fr uses SIPS through BNP Paribas to guarantee the security of your payments. Direct Optic has chosen to assure payment security with SIPS by encrypting the connection when transmitting information on the network. When you see the payment sign , you will know that your payment is secure.

Direct Optic offers 3 methods of payment: Credit card (Debit card, Visa or MasterCard), bank transfer and PayPal.

When you pay by credit card, your account will be debited when your order is forwarded, on condition that we have received pre-authorization for your account. If sufficient funds are not available, your order will not be taken into account. For payments made on-line by credit card, the "Secure Socket Layer" (SSL) system of security is used, which allows for encrypting your banking information when on the network. Bank transfer payment: Your payment will be processed when your bank transfer is received. Once your payment is received we will start your products manufacture process. The processing of off-line payments may take several days.

8.Right of Retraction - Satisfied or Your Money Back

Direct Optic allows you 15 days to return a product that you are not satisfied with. Your right of retraction starts from the moment your order is delivered. You can return the product within this time period, at your own expense, accompanied by your invoice.

For reimbursements:

• If the product is returned within 15 days of its delivery, the User will be reimbursed through the same means used for the payment (e.g credit card credit, paypal, bank transfert).

9.Returns

Please note that shipping fees are the client's responsibility, except if the product does not conform to the description of said product (the client is responsible for any damage done during the shipping of the returned goods).

10.Guarantees and After-Sales Service

All products sold by us come with a legal guarantee concerning product conformity and latent defects, as outlined in the following legal clauses.

• Article L.211-4 (French Consumer Code): The seller is required to deliver a product that complies with the description given in the contract. The seller is also responsible for dealing with any conformity complaints regarding the product that may arise upon delivery. The seller is also responsible for conformity complaints that may arise from packaging, mounting instructions or installation, when this has been assigned to the seller in accordance with the contract or has been carried out by the seller.
• Article L.211-5 (French Consumer Code): To comply with the terms of the contract, the product must:


1. Be suitable for the purpose usually associated with such a product and, where appropriate: correspond to the description given by the seller and have the features that the seller presented to the buyer in the form of a sample or model
• have the features that a buyer might reasonably expect it to have considering the public statements made by the seller, the producer or their representative, including advertising and labelling;


2. Or have the features defined by a mutual agreement between the parties, or be suitable for any special requirements that the buyer may have, which were made known to the seller and which the latter had agreed to.
• Article L.211-12 (French Consumer Code): Any action resulting from non-conformities lapses two years after the product is delivered.
• Article 1641 (French Civil Code): The seller is responsible for latent defects in the product sold which render it unsuitable for its intended use, or which impair its capacity to be used so much so that the buyer would not have purchased it, or would only have paid a reduced price for it, had the buyer been aware of them.

Shipping fees of the products are the customer's responsibility.

Please note that legal guarantees do not apply to repairs for damage caused by external origin (for example, accidents, shocks, etc.) or by the user's faulty usage of the product such as a non-conforming installation or using it for commercial purposes or using said product with incorrect peripherals, accessories or consumables.