Choose a relevant question in the following list or simply browse the whole page as you wish.

If you don't find the answer you're looking for, get in touch with our customer service department and we will reply within 48Hrs.

• General Questions
  • How do you provide a balance between quality and affordability?
  • How can you center my corrections right?
  • What happens if my new glasses don't fit?
  • How long will it take and how much will be the shipping fee?
  • What forms of payment do you accept?
  • Can I order eyeglasses without correction or even just the frame?
  • I don't receive Direct optic's emails.

• Quality related questions
  • What are your lenses' brands?
  • Can I trust your lenses? Do they answer to standard norms?
  • Do you sell sun lenses with correction?
  • Do you provide anti-scratch and anti-reflective coatings?
  • Do you sell eyeglasses with progressive lenses?

• Your prescription
  • I don't understand my prescription and therefore I'm unsure how to fill up my order form. What should I do?
  • Can you figure out my corrections with my current eyeglasses?

General questions

How do you provide a balance between quality and affordability?

Being an online shop and constantly optimizing our general organization allows us to provide some of the most competitive prices on the market.

• We don't employ sellers
• We don't by endorsement from famous people (singers, football players…)
• We don't keep much stock and therefore work with 'just in time' supplies
• We are directly ordering from factories for both our lenses and frames: no middle man, no extra costs.
• We set up fixed and honest prices with a limited margin
• We sell a lot more than local opticians which allows us to negotiate better prices with our suppliers.

How can you center my corrections right?

Just like any optician, we use your pupils' distance which we ask for when you order.

Each order is checked by a professional optician. If we feel that the pupillary distance you provide us is a little off, we will contact you and explain you how to take the best photo for us to work on with our facial recognition software.

Click here to find out how to measure your pupillary distance.

What happens if my new glasses don't fit?

Once you order with Direct optic, you are the lucky beneficiary of our "100% satisfied or refunded/exchanged guarantee". You will therefore be able to choose between exchanging your glasses or receive a full refund upon return of you purchase.

Click here to learn more about our guarantee.

How long will it take and how much is the shipping fee?

We offer two delivery options: standard and express.

Standard shipping:

• France: 4.00€
• Europe: 6.00€
• Worldwide: 20.00€

Express shipping:

• France: 7.00€
• Europe: 10.00€

What forms of payment do you accept?

We accept the following forms of payment:

• Credit Card: CB, Visa, Mastercard
• Paypal

Can I order eyeglasses without correction or even just the frame?

You sure can. All you need to do is keeping all correction fields at 0 and we'll contact you to find out if you want actual ophthalmic lenses with anti-scratch and anti-reflective lenses or just demonstration lenses.

To ensure a faster processing time of your order, you can write in your order comments: real no corrections lenses or just frame with demonstration lenses.

I don't receive Direct Optic' emails.

Please check your spam box. It is possible that our emails have been identified as spam by your mailbox. You can also select our emails as not being 'spam' and ad us to your contacts to avoid that kind of issue.

If our emails don't appear in your spam box either, please contact our customer service center.

Quality related questions

What are your lenses' brands?

We work with several suppliers. We choose the best supplier depending on your needs:

• Single vision lenses: Nikon - Dagas - Hoya - Hanmi Swiss
• Reading lenses: Nikon
• Progressive lenses: Essilor Varilux - Hanmi Swiss
• Photochromic lenses: Transitions - Hanmi Swiss

Can I trust your lenses? Do they answer to standard norms?

We only provide high standard quality lenses which answer to international norms and printed with CE certification.

Do you sell sun lenses with corrections?

We sure do. You can choose any frame and lenses' type and change them into sunglasses. All you need to do is to choose the tint you like while placing your order. You can visit the section 'Selecting the Tint for your Lenses' of this website.

Do you provide anti-scratch and anti-reflective coatings?

All our lenses, without exception, come with free anti-scratch and anti-reflective coatings.

Do you sell eyeglasses with progressive lenses?

We do, except for frames with a vertical lens size under 26mm.

Your prescription

I don't understand my prescription and therefore I'm unsure how to fill up my order form. What should I do?

No worries, give us a call or send us an email and we'll explain you how to fill up your order according to your prescription.

Can you figure out my corrections with my current eyeglasses?

We can, please visit the section Replacing your Lenses. To be able to use that service, please contact us by email or phone prior to sending your eyeglasses.