Frequently Asked Questions

Welcome to our Help Center ! In this page, you will find all the information you are looking for.

Can't find the information? Please contact our Customer Service and we will reply to you within 48H!

Current Most Common Questions

What are the advantages to buy your Eyeglasses online at Direct Optic?

You can save up to 80% in comparison with high-street opticians. You can also order 7 days 24 hours from home. It is simple, easy and fast! For more details, please visit our section Why Choose Us?

How can you offer the best Price/Quality Ratio for Eyeglasses?

We have the capability to propose very competitive prices due to online business generated savings.

  • We do not use sales persons
  • We do not advertise with endorsers (Pop Stars, Soccer players...)
  • We apply the just-in-time warehousing and deliveries system
  • We have no intermediaries with our suppliers which has impact on the final cost
  • We use Simple Price Deal and accept to limit our margin for the benefit of our consumers
  • We use Sales Volume Strategy to balance with our low margin in contrast to high-street opticians

How can you you Center Prescription Lenses on my eyes?

Like every Opticians, we use your Pupillary Distance in order to center your lenses with your two pupils.

Each order is verified by our qualified opticians. If your Pupillary Distance seems inappropriate or unusual, our Opticians will verify the conformity of your PD information based on a specific photo of your eyes.

For more information about your Pupillary Distance, please visit the section What is my Pupillary Distance (PD)?.

What happens if I am not satisfied with my eyeglasses?

You could claim full refund with our Guarantee "Satisfaction or 100% Refund". For more information about our Guarantee, please visit the section

What are the Shipping Costs and Delivery Time?

We propose both Normal and Express Deliveries. If you buy 2 Pairs of Eyeglasses at once, the Normal Delivery is Free!

Normal Deliveries (Colissimo)cost 5€99€It will take 5 to 10 days for Single Vision Eyeglasses, 10 to 15 days for Progressive Eyeglasses within the European Union.

Express Deliveries (Chronopost) cost 12€99. It will take 4 to 6 days for Single Vision Eyeglasses, 6 to 10 days for Progressive Eyeglasses within the European Union.

What Secured Payments do you accept?

We accept secured payments from Paypal, Visa Cards and Mastercards.

I cannot receive the confirmation emails from Direct Optic

Verify in your email account that our email is not stored within your Spams Folder. If so, do not forget to set our email as "not spam" so that to receive next messages normally. If you cannot find our email in your Spam Folder, please contact our Customer Service.

Frames and Lenses related Questions

What Brand(s) of Lenses do you use?

We work with the world best Lens Manufacturers from France, Japan and South-Korea: Essilor Varilux, Nikon and Dagas.

Are your Lenses certified within the European Union?

We only propose quality lenses that are fully certified by the European Union as well as the International Trade Commission.

Do you sell Sunglasses with Prescription Lenses?

Absolutely! We can transform your Prescription Lenses in Sunglasses. To do so, you only need to select the tint of your choice when you order on our website! For more information about Tints, please visit the section How to Select the Tint for your Lenses?

Do you propose Scratch Resistant and Anti-Reflective Coating?

All our prices and deals include Scratch Resistant and Anti-Reflective Coating.

Do you sell Eyeglasses with Progressive Lenses?

Yes ! However, make sure the Lens Height of your frame is over 28mm. For more information about Frame Size, please visit the section How to Select your Frame Size?

Eye Prescription related Questions

I cannot make out what is written on my Prescription

No problem. If you have a look at our section How to read your Prescription, it will become much easier to understand. If you still have issue to enter your prescription after reading our section, place your order, Enter 0 in the prescription fields and Send us your Prescription by email! We will help you with entering your details and completing your order.

Can you figure out my Prescription Details with my current eyeglasses?

Yes! You need to send us your current eyeglasses so as to figure out your prescription on them. For more information about replacing your lenses on your eyeglasses, please visit the section Replacing your Lenses.